PRIVACY POLICY
Introduction
This Privacy Policy explains how Asani (Pvt.) Ltd. (“Asani”, “we”, “us”) collects, uses, and protects your personal information across:
Asani.io website
Asani mobile applications (iOS & Android)
Asani IoT devices and dashboards
Water tanker delivery platform
Subscription services and support channels
By using our Services, you agree to the collection and use of your information as described here.
Information We Collect
Personal Information
We may collect personal information such as:
Full name
Email address
Phone number
Location
Photos (e.g., payment confirmation screenshots)
Address for delivery or installation
Device details
Usage Data
Includes:
App interactions
Feature usage
Device logs
IP address
Mobile OS and device model
IoT Device Data
When using Asani devices, we may collect:
Water levels
Power usage
Temperature, flow, tank status
Motor health
Alerts and logs
This data helps operate and improve the service.
How We Use Your Information
We use data to:
Provide and operate the Service
Verify subscription payments (Android)
Deliver water tankers accurately
Install and maintain IoT devices
Improve app experience and features
Prevent fraud and unauthorized access
Provide customer support
Enhance analytics and performance
Offer product recommendations and service improvements
Data Sharing Within the Asani Group of Companies
Asani operates under the Asani Group of Companies.
We may share your data internally across affiliated companies to:
Provide integrated services
Improve quality and support
Enhance utility monitoring products
Handle installations and logistics
Maintain a unified customer experience
We do not sell your data to external parties.
All group companies follow the same privacy and security standards.
Third-Party Service Providers
We may work with trusted third parties for:
Analytics
Hosting
Payment processing
Delivery management
App functionality
These partners cannot use your data for their own purposes.
Cookies
We do not directly use cookies on the app.
However, third-party libraries may use cookies for:
Analytics
Authentication
Service enhancement
You may disable cookies, but some features may not work correctly.
Location Information
We collect your location only for:
Water tanker delivery
Device installation
Mapping your service area
We do NOT use or share location for advertising or unrelated activities.
Data Security
We apply industry-standard security measures to protect your data.
However, no system is fully secure, and we cannot guarantee absolute protection.
Subscriptions & Payments
iOS (Apple App Store Purchases)
Payments are processed securely by Apple.
Apple handles all refunds and cancellations.
We do not store or access your payment information.
Android (Manual Payments)
Users upload a screenshot or image of payment proof.
Used only for verification and fraud prevention.
Subscription does not auto-renew; manual payment is required.
Refunds can be requested by generating a support ticket in the Asani app.
Hardware & Device Data
Asani IoT devices collect operational data to:
Display real-time utility monitoring
Ensure safety and efficiency
Improve device performance
Provide analytics and usage patterns
We do not collect unnecessary or invasive information.
Hardware & Software Return/Refund Policy
Hardware (IoT Devices)
Return/refund allowed within 7 days if unused or defective.
Replacement provided if faulty during installation.
Installation charges are non-refundable unless caused by Asani’s error.
Software (Subscriptions)
iOS refunds handled by Apple.
Android refunds processed by Asani within 3–7 working days for valid cases.
Changes to This Policy
We may update this Privacy Policy from time to time.
Updates take effect immediately upon posting.
Contact Us
For privacy-related questions: